ARTICLE

THE RELATIONSHIP BETWEEN QUALITY CULTURE AND CORE PRACTICES OF QUALITY MANAGEMENT SYSTEM AND THEIR DIRECT AND INDIRECT EFFECTS ON ORGANIZATIONAL PERFORMANCE

  1. HOME
  2. ARTICLE

19 Pages : 180-189

http://dx.doi.org/10.31703/gssr.2020(V-I).19      10.31703/gssr.2020(V-I).19      Published : Mar 2020

The Relationship between Quality Culture and Core Practices of Quality Management System and their Direct and Indirect Effects on Organizational Performance

Abstract

    This research work empirically assesses the relationship between the Quality Culture (QC) practices and core practices of Quality Management System (QMS) and investigates their direct and indirect influences on organizational performance. Data for this research work is collected from 80 Technical Services Organizations of Pakistan through mail survey and the proposed framework and hypotheses have been examined through Structural Equation Modelling. The results of hypotheses show that synergies among QCPractices have a positive impact on QMS-Core practices as well as organizational performance. Moreover, QMSCore practices mediate the relationship between QC-Practices and organizational performance. This empirically validated model can be used as a benchmark by future researchers for further examinations in other industries sectors, especially in manufacturing.

    (1) Khurram Rehmani
    PhD Scholar,Department of Engineering Management,NUST, Rawalpindi, Punjab, Pakistan.
    (2) Afshan Naseem
    Assistant Professor, Department of Engineering Management,NUST, Rawalpindi, Punjab, Pakistan.
    (3) Yasir Ahmad
    Assistant Professor,Department of Engineering Management,NUST, Rawalpindi, Punjab, Pakistan.
Fulltext PDF

References

  • Abbas, J. (2020). Impact of total quality management on corporate sustainability through the mediating effect of knowledge management. Journal of Cleaner Production, 244, 118806.
  • Abreu-Ledón, R., Luján-García, D. E., Garrido-Vega, P., & Escobar-Pérez, B. (2018). A meta-analytic study of the impact of Lean Production on business performance. International Journal of Production Economics, 200, 83-102.
  • Ahire, S.L., Dreyfus, P., 2000. The impact of design management and process management on quality: an empirical examination. Journal of Operations Management 18, 549-575.
  • Ali, G., Shafique, Z., 2019. Impact of Work Environment on Professional Integrity: A Case Study of Journalists in Islamabad.Global Regional Review. 14(4). 229-237.
  • Armstrong, J. S., & Overton, T. S., 1977.Estimating nonresponse bias in mail surveys. Journal of marketing research, 396-402.
  • Bagozzi, R.P., Yi, Y., Phillips, L.W., 1991. Assessing construct validity in organizational research. Administrative Science Quarterly, 36, 421-458.
  • Bollen, K.A., 1989. Structural Equations with Latent Variables. Wiley, New York, NY.
  • Busu, M. (2019). Applications of TQM Processes to Increase the Management Performance of Enterprises in the Romanian Renewable Energy Sector. Processes, 7(10), 685.
  • Byrne, B.M., 1998. Structural Equation Modelling with LISREL, PRELIS, and SIMPLIS: Basis Concepts, Application, and Programming. Lawrence Erlbaum, Mahwah, NJ.
  • Cronbach, L. J., 1951. Coefficient alpha and the internal structure of tests. Psychometrika, 16(3), 297- 334.
  • Curkovic, C., Vickery, S., & Dröge, C. (2000). Quality-related action programs: their impact on quality performance and business performance. Decision Sciences, 31(4), 885-905.
  • Deming, E., 1986. Out of the Crisis. MIT, Cambridge, MA.
  • Douglas, T.J., Judge Jr., W.Q., 2001. Total quality management implementation and competitive advantage: the role of structural control and exploration. Academy of Management Journal 44, 158-169.
  • Evans, J.R., Lindsay, W.M., 1995. The management and control of quality, 3rd edn. West Publishing, New York.
  • Flynn, B.B., Schroeder, R.G., Sakakibara, S., 1994.A framework for quality management research and associated measurement instrument. Journal of Operations Management 11 (4), 339-366.
  • Hair, J., Black, W., Babin, B., and Anderson, R., 2010. Multivariate data analysis (7th ed.): PrenticeHall, Inc. Upper Saddle River, NJ, USA.
  • Hackman, J.R., Wageman, R., 1995. Total quality management: empirical, conceptual and practical issues. Administrative Science Quarterly, 40 (2), 309-342.
  • Ho, D.C.K., Duffy, V.G., Shih, H.M., 2001. Total quality management: an empirical test for mediation effect. International Journal of Production Research, 39, 529-548.
  • Jaccard, J., Wan, C.K., 1996. LISREL approaches to interaction effects in multiple regression. Sage University Paper Series on Quantitative Applications in the Social Sciences, 07-114. Sage, Thousand Oaks, CA.
  • Jimoh, R., Oyewobi, L., Isa, R., & Waziri, I. (2019). Total quality management practices and organizational performance: The mediating roles of strategies for continuous improvement. International Journal of Construction Management, 19(2), 162-177.
  • Johston, C.G., Daniel, M.J., 1991. Customer satisfaction through quality. Canadian Business Review, 18(4), 12-15.
  • Juran, J.M., 1988. On Planning for Quality. Collier Macmillan, London.
  • Kaynak, H., 2003. The relationship between total quality management practices and their effects on firm performance. Journal of Operational Management, 21, 405-435.
  • Lee, S.M., Rho, B.H., Lee, S.G., 2003. Impact of Malcolm Baldrige National Quality Award criteria on organizational quality performance. International Journal of Production Research, 41(9), 2003-2020.
  • MacCallum, R. C., Widaman, K. F., Zhang, S., & Hong, S., 1999. Sample size in factor analysis. Psychological methods, 4(1), 84.
  • Maletic, D., Maletic, M. &Gomiscek, B. 2014, 'The impact of quality management orientation on maintenance performance', International Journal of Production Research, 52,(6), pp. 1744- 1754.
  • Nunnally, J. C., & Bernstein, I. H., 1994. Psychometric Theory (3rd ed.): McGraw-Hill, New York
  • O'Neill, P., Sohal, A., & Teng, C. W. (2016). Quality management approaches and their impact on firms׳ financial performance - An Australian study. International Journal of Production Economics, 171, 381-393.
  • Powell, T.C., 1995. Total quality management as competitive advantage: A review and empirical study. Strategic Management Journal, 16(1), 15-37.
  • Prajogo, D.I., Sohal, A.S., 2006. The relationship between organization strategy, total quality management (TQM), and organization performance - the mediating role of TQM. European Journal of Operational Research, 168(1), 35-50.
  • Obeidat, B., Tawalbeh, H. F., & Masa'deh, R. (2018). The Relationship between Human Resource Management (HRM) Practices, Total Quality Management (TQM) Practices and Competitive Advantages. Modern Applied Science, 12(11), p17.
  • Thuo, W. E. (n.d.). The Influence of Quality Management Practices on Financial Performance of Commercial Banks in Kenya. 71.
  • Sadikoglu, E., Zehir, C., 2004. Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms. Int. J. Production Economics 127, 13-26.
  • Sakakibara, S., Flynn, B. B., Schroeder, R. G., & Morris, W. T., 1997.The impact of just-in-time manufacturing and its infrastructure on manufacturing performance. Management Science, 1246-1257.
  • Saraph, J. V., Benson, P. G., & Schroeder, R. G. (1989). An instrument for measuring the critical factors of quality management. Decision Sciences,
  • Saunders, M., Lewis, P., & Thornhill, A., 2011. Research Methods for Business Students, 5/e: Pearson Education India.
  • Shafiq, M., Lasrado, F., & Hafeez, K. (2019). The effect of TQM on organisational performance: Empirical evidence from the textile sector of a developing country using SEM. Total Quality Management & Business Excellence, 30(1-2), 31-52.
  • Sila, I. (2018). Linking Quality with Social and Financial Performance: A Contextual, Ethics-Based Approach. Production and Operations Management, 27(6), 1102-1123
  • Sohail, M., Akhtar, S., 2020. Achieving Organizational Innovation Through HR bundling: A Contingency and Contextual Perspective in the Oil Marketing Sector of Pakistan. Global Social Science Review, 5(1), 63-72
  • Tari, J.J., Molina, J.F., Castejon, J. L., 2007. The relationship between quality management practices and their effects on quality outcomes. European Journal of Operational Research, 183, 483- 501.

Cite this article

APA

    APA : Rehmani, K., Naseem, A., & Ahmad, Y. (2020). The Relationship between Quality Culture and Core Practices of Quality Management System and their Direct and Indirect Effects on Organizational Performance. Global Social Sciences Review, V(I), 180-189. https://doi.org/10.31703/gssr.2020(V-I).19

CHICAGO

    CHICAGO : Rehmani, Khurram, Afshan Naseem, and Yasir Ahmad. 2020. "The Relationship between Quality Culture and Core Practices of Quality Management System and their Direct and Indirect Effects on Organizational Performance." Global Social Sciences Review, V (I): 180-189 doi: 10.31703/gssr.2020(V-I).19

HARVARD

    HARVARD : REHMANI, K., NASEEM, A. & AHMAD, Y. 2020. The Relationship between Quality Culture and Core Practices of Quality Management System and their Direct and Indirect Effects on Organizational Performance. Global Social Sciences Review, V, 180-189.

MHRA

    MHRA : Rehmani, Khurram, Afshan Naseem, and Yasir Ahmad. 2020. "The Relationship between Quality Culture and Core Practices of Quality Management System and their Direct and Indirect Effects on Organizational Performance." Global Social Sciences Review, V: 180-189

MLA

    MLA : Rehmani, Khurram, Afshan Naseem, and Yasir Ahmad. "The Relationship between Quality Culture and Core Practices of Quality Management System and their Direct and Indirect Effects on Organizational Performance." Global Social Sciences Review, V.I (2020): 180-189 Print.

OXFORD

    OXFORD : Rehmani, Khurram, Naseem, Afshan, and Ahmad, Yasir (2020), "The Relationship between Quality Culture and Core Practices of Quality Management System and their Direct and Indirect Effects on Organizational Performance", Global Social Sciences Review, V (I), 180-189

TURABIAN

    TURABIAN : Rehmani, Khurram, Afshan Naseem, and Yasir Ahmad. "The Relationship between Quality Culture and Core Practices of Quality Management System and their Direct and Indirect Effects on Organizational Performance." Global Social Sciences Review V, no. I (2020): 180-189. https://doi.org/10.31703/gssr.2020(V-I).19