The Relationship between Quality Culture and Core Practices of Quality Management System and their Direct and Indirect Effects on Organizational Performance

http://dx.doi.org/10.31703/gssr.2020(V-I).19      10.31703/gssr.2020(V-I).19      Published : Mar 2020
Authored by : KhurramRehmani , AfshanNaseem , YasirAhmad

19 Pages : 180-189

http://dx.doi.org/10.31703/gssr.2020(V-I).19      10.31703/gssr.2020(V-I).19      Published : Mar 2020

The Relationship between Quality Culture and Core Practices of Quality Management System and their Direct and Indirect Effects on Organizational Performance

Abstract

    This research work empirically assesses the relationship between the Quality Culture (QC) practices and core practices of Quality Management System (QMS) and investigates their direct and indirect influences on organizational performance. Data for this research work is collected from 80 Technical Services Organizations of Pakistan through mail survey and the proposed framework and hypotheses have been examined through Structural Equation Modelling. The results of hypotheses show that synergies among QCPractices have a positive impact on QMS-Core practices as well as organizational performance. Moreover, QMSCore practices mediate the relationship between QC-Practices and organizational performance. This empirically validated model can be used as a benchmark by future researchers for further examinations in other industries sectors, especially in manufacturing.

    (1) Khurram Rehmani
    PhD Scholar,Department of Engineering Management,NUST, Rawalpindi, Punjab, Pakistan.
    (2) Afshan Naseem
    Assistant Professor, Department of Engineering Management,NUST, Rawalpindi, Punjab, Pakistan.
    (3) Yasir Ahmad
    Assistant Professor,Department of Engineering Management,NUST, Rawalpindi, Punjab, Pakistan.
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Cite this article

APA

    APA : Rehmani, K., Naseem, A., & Ahmad, Y. (2020). The Relationship between Quality Culture and Core Practices of Quality Management System and their Direct and Indirect Effects on Organizational Performance. <i>Global Social Sciences Review, V(I)</i>, 180-189. <a href='https://doi.org/10.31703/gssr.2020(V-I).19'>https://doi.org/10.31703/gssr.2020(V-I).19</a>

CHICAGO

    CHICAGO : Rehmani, Khurram, Afshan Naseem, and Yasir Ahmad. 2020. "The Relationship between Quality Culture and Core Practices of Quality Management System and their Direct and Indirect Effects on Organizational Performance." <i>Global Social Sciences Review</i>, V (I): 180-189 doi: 10.31703/gssr.2020(V-I).19

HARVARD

    HARVARD : REHMANI, K., NASEEM, A. & AHMAD, Y. 2020. The Relationship between Quality Culture and Core Practices of Quality Management System and their Direct and Indirect Effects on Organizational Performance. <i>Global Social Sciences Review</i>, V, 180-189.

MHRA

    MHRA : Rehmani, Khurram, Afshan Naseem, and Yasir Ahmad. 2020. "The Relationship between Quality Culture and Core Practices of Quality Management System and their Direct and Indirect Effects on Organizational Performance." <i>Global Social Sciences Review</i>, V: 180-189

MLA

    MLA : Rehmani, Khurram, Afshan Naseem, and Yasir Ahmad. "The Relationship between Quality Culture and Core Practices of Quality Management System and their Direct and Indirect Effects on Organizational Performance." <i>Global Social Sciences Review</i>, V.I (2020): 180-189 Print.

OXFORD

    OXFORD : Rehmani, Khurram, Naseem, Afshan, and Ahmad, Yasir (2020), "The Relationship between Quality Culture and Core Practices of Quality Management System and their Direct and Indirect Effects on Organizational Performance", <i>Global Social Sciences Review</i>, V (I), 180-189

TURABIAN

    TURABIAN : Rehmani, Khurram, Afshan Naseem, and Yasir Ahmad. "The Relationship between Quality Culture and Core Practices of Quality Management System and their Direct and Indirect Effects on Organizational Performance." <i>Global Social Sciences Review</i> V, no. I (2020): 180-189. <a href='https://doi.org/10.31703/gssr.2020(V-I).19'>https://doi.org/10.31703/gssr.2020(V-I).19</a>