THE RELATIONSHIP BETWEEN WORKPLACE OSTRACISM AND JOB PERFORMANCE ROLE OF PSYCHOLOGICAL CAPITAL AS MEDIATOR

http://dx.doi.org/10.31703/gssr.2018(III-III).29      10.31703/gssr.2018(III-III).29      Published : Sep 3
Authored by : NazimAli , AdnanKhan , ZahidAli

29 Pages : 504-513

References

  • Abdalkrim, G. M. (2013). The impact of strategic planning activities on private sector organizations performance in Sudan: An empirical research. International Journal of Business and Management, 8(10), 134.
  • Balliet, D., & Ferris, D. L. (2013). Ostracism and prosocial behavior: A social dilemma perspective. Organizational behavior and human decision processes, 120(2), 298-308.
  • Bandura, A., Freeman, W., & Lightsey, R. (1999). Self-efficacy: The exercise of control. In: Springer.
  • Bandura, A., & Locke, E. A. (2003). Negative self-efficacy and goal effects revisited. Journal of applied psychology, 88(1), 87.
  • Baumeister, R. F., Wotman, S. R., & Stillwell, A. M. (1993). Unrequited love: On heartbreak, anger, guilt, scriptlessness, and humiliation. Journal of personality and social psychology, 64(3), 377.
  • Bonanno, G. A., Papa, A., & O'Neill, K. (2001). Loss and human resilience. Applied and Preventive Psychology, 10(3), 193-206.
  • Cropanzano, R., Rupp, D. E., & Byrne, Z. S. (2003). The relationship of emotional exhaustion to work attitudes, JP, and organizational citizenship behaviors. Journal of applied psychology, 88(1), 160.
  • Curry, L. A., Snyder, C., Cook, D. L., Ruby, B. C., & Rehm, M. (1997). Role of hope in academic and sport achievement. Journal of personality and social psychology, 73(6), 1257.
  • Demirbag, M., Tatoglu, E., Tekinkus, M., & Zaim, S. (2006). An analysis of the relationship between TQM implementation and organizational performance: evidence from Turkish SMEs. Journal of manufacturing technology management, 17(6), 829-847.
  • Ferris, D. L., Brown, D. J., Berry, J. W., & Lian, H. (2008). The development and validation of the WPO Scale. Journal of applied psychology, 93(6), 1348.
  • Ferris, D. L., Lian, H., Brown, D. J., & Morrison, R. (2015). Ostracism, selfesteem, and JP: When do we self-verify and when do we self-enhance? Academy of Management Journal, 58(1), 279-297.
  • Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American psychologist, 56(3), 218.
  • Grandey, A. A., & Cropanzano, R. (1999). The conservation of resources model applied to work-family conflict and strain. Journal of vocational behavior, 54(2), 350-370.
  • Gruter, M., & Masters, R. D. (1986). Ostracism as a social and biological phenomenon: An introduction. In: Elsevier.
  • Haq, I. U. (2014). WPO and job outcomes: Moderating effects of PC. Paper presented at the Human capital without borders: Knowledge and learning for quality of life: Proceedings of the management, knowledge and learning international conference.
  • Harris, K. J., Harvey, P., & Kacmar, K. M. (2011). Abusive supervisory reactions to coworker relationship conflict. The Leadership Quarterly, 22(5), 1010- 1023.
  • Imran, R., Fatima, A., Zaheer, A., Yousaf, I., & Batool, I. (2012). How to boost employee performance: investigating the influence of transformational leadership and work environment in a Pakistani perspective. Middle-East Journal of Scientific Research, 11(10), 1455-1462.
  • Jones, E. E., Carter-Sowell, A. R., Kelly, J. R., & Williams, K. D. (2009). I'm out of the loop': Ostracism through information exclusion. Group Processes & Intergroup Relations, 12(2), 157-174.
  • Kessler, E. H. (2013). Encyclopedia of management theory: Sage Publications.
  • Lee, K., & Allen, N. J. (2002). Organizational citizenship behavior and workplace deviance: The role of affect and cognitions. Journal of Applied Psychology, 87(1), 131.
  • Leung, A. S., Wu, L., Chen, Y., & Young, M. N. (2011). The impact of WPO in service organizations. International Journal of Hospitality Management, 30(4), 836-844.
  • Liu, J., Kwan, H. K., Lee, C., & Hui, C. (2013). Work-to-family spillover effects of WPO: The role of work-home segmentation preferences. Human resource management, 52(1), 75-93.
  • Luthans, F., Youssef, C. M., & Avolio, B. J. (2006). PC: Developing the human competitive edge. Oxford University Press.
  • Luthans, F., Youssef, C. M., & Avolio, B. J. (2007). PC: Developing the human competitive edge.
  • Manzoor, S. R., Ullah, H., Hussain, M., & Ahmad, Z. M. (2011). Effect of teamwork on employee performance. International Journal of Learning and Development, 1(1), 110-126
  • Masten, A. S., & Reed, M.-G. J. (2002). Resilience in development. Handbook of positive psychology, 74, 88.
  • O'Reilly, J., Robinson, S. L., Berdahl, J. L., & Banki, S. (2015). Is negative attention better than no attention? The comparative effects of ostracism and harassment at work. Organization Science, 26(3), 774-793.
  • Prinstein, M. J., & Aikins, J. W. (2004). Cognitive moderators of the longitudinal association between peer rejection and adolescent depressive symptoms. Journal of abnormal child psychology, 32(2), 147-158.
  • Pritchard, R. (1992). Organisational productivity. Handbook of Industrial/Organisational Psychology. Volume 3. MD Dunnette and LM Hough, Editors. Palo Alto. In: CA: Consulting Psychologists Press.
  • Sadikoglu, E., & Zehir, C. (2010). Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms. International journal of production economics, 127(1), 13- 26.
  • Schmitt, N., & Borman, W. C. (1993). Personnel selection in organizations.
  • Seligman, M., Abramson, L., Semmel, A., & Von Bayer, C. (1998). Learned Optimism New York Pocket Books.
  • Seligman, M. E., & Csikszentmihalyi, M. (2014). Positive psychology: An introduction. In Flow and the foundations of positive psychology (pp. 279- 298): Springer.
  • Snyder, C. R. (2000). Handbook of hope: Theory, measures, and applications: Academic press.
  • Sommer, K. L., & Baumeister, R. F. (2002). Self-evaluation, persistence, and performance following implicit rejection: The role of trait self-esteem. Personality and Social Psychology Bulletin, 28(7), 926-938.
  • Stajkovic, A. D., & Luthans, F. (2001). Differential effects of incentive motivators on work performance. Academy of Management Journal, 44(3), 580-590.
  • Taylor, S. E. (1991). Asymmetrical effects of positive and negative events: the mobilization-minimization hypothesis. Psychological Bulletin, 110(1), 67.
  • Tessema, M., and Soeters, J. (2006). Challenges and prospects of HRM in developing countries: testing the HRM-performance link in Eritrean civil service, International Journal of Human Resource Management, 17(1), 86- 105.
  • Tinofirei, C. (2011). The unique factors affecting employee performance in non profit organisations. The University Of South Africa,
  • Twenge, J. M., Catanese, K. R., & Baumeister, R. F. (2002). Social exclusion causes self-defeating behavior. Journal of personality and social psychology, 83(3), 606.
  • Vigoda, E. (2000). Organizational politics, job attitudes, and work outcomes: Exploration and implications for the public sector. Journal of vocational behavior, 57(3), 326-347.
  • Williams, K. (1997). Social ostracism aversive interpersonal behaviors. Boston, MA: Springer, 10, 978-971.
  • Williams, K. D. (2009). Ostracism: A temporal need-threat model. Advances in experimental social psychology, 41, 275-314.
  • Wu, L., Wei, L., & Hui, C. (2011). Dispositional antecedents and consequences of WPO: An empirical examination. Frontiers of Business Research in China, 5(1), 23-44.
  • Zhao, H., Peng, Z., & Sheard, G. (2013). WPO and hospitality employees' counterproductive work behaviors: The joint moderating effects of proactive personality and political skill. International Journal of Hospitality Management, 33, 219-227
  • Zhu, H., Lyu, Y., Deng, X., & Ye, Y. (2017). WPO and proactive customer service performance: A conservation of resources perspective. International Journal of Hospitality Management, 64, 62-72.

References

  • Abdalkrim, G. M. (2013). The impact of strategic planning activities on private sector organizations performance in Sudan: An empirical research. International Journal of Business and Management, 8(10), 134.
  • Balliet, D., & Ferris, D. L. (2013). Ostracism and prosocial behavior: A social dilemma perspective. Organizational behavior and human decision processes, 120(2), 298-308.
  • Bandura, A., Freeman, W., & Lightsey, R. (1999). Self-efficacy: The exercise of control. In: Springer.
  • Bandura, A., & Locke, E. A. (2003). Negative self-efficacy and goal effects revisited. Journal of applied psychology, 88(1), 87.
  • Baumeister, R. F., Wotman, S. R., & Stillwell, A. M. (1993). Unrequited love: On heartbreak, anger, guilt, scriptlessness, and humiliation. Journal of personality and social psychology, 64(3), 377.
  • Bonanno, G. A., Papa, A., & O'Neill, K. (2001). Loss and human resilience. Applied and Preventive Psychology, 10(3), 193-206.
  • Cropanzano, R., Rupp, D. E., & Byrne, Z. S. (2003). The relationship of emotional exhaustion to work attitudes, JP, and organizational citizenship behaviors. Journal of applied psychology, 88(1), 160.
  • Curry, L. A., Snyder, C., Cook, D. L., Ruby, B. C., & Rehm, M. (1997). Role of hope in academic and sport achievement. Journal of personality and social psychology, 73(6), 1257.
  • Demirbag, M., Tatoglu, E., Tekinkus, M., & Zaim, S. (2006). An analysis of the relationship between TQM implementation and organizational performance: evidence from Turkish SMEs. Journal of manufacturing technology management, 17(6), 829-847.
  • Ferris, D. L., Brown, D. J., Berry, J. W., & Lian, H. (2008). The development and validation of the WPO Scale. Journal of applied psychology, 93(6), 1348.
  • Ferris, D. L., Lian, H., Brown, D. J., & Morrison, R. (2015). Ostracism, selfesteem, and JP: When do we self-verify and when do we self-enhance? Academy of Management Journal, 58(1), 279-297.
  • Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American psychologist, 56(3), 218.
  • Grandey, A. A., & Cropanzano, R. (1999). The conservation of resources model applied to work-family conflict and strain. Journal of vocational behavior, 54(2), 350-370.
  • Gruter, M., & Masters, R. D. (1986). Ostracism as a social and biological phenomenon: An introduction. In: Elsevier.
  • Haq, I. U. (2014). WPO and job outcomes: Moderating effects of PC. Paper presented at the Human capital without borders: Knowledge and learning for quality of life: Proceedings of the management, knowledge and learning international conference.
  • Harris, K. J., Harvey, P., & Kacmar, K. M. (2011). Abusive supervisory reactions to coworker relationship conflict. The Leadership Quarterly, 22(5), 1010- 1023.
  • Imran, R., Fatima, A., Zaheer, A., Yousaf, I., & Batool, I. (2012). How to boost employee performance: investigating the influence of transformational leadership and work environment in a Pakistani perspective. Middle-East Journal of Scientific Research, 11(10), 1455-1462.
  • Jones, E. E., Carter-Sowell, A. R., Kelly, J. R., & Williams, K. D. (2009). I'm out of the loop': Ostracism through information exclusion. Group Processes & Intergroup Relations, 12(2), 157-174.
  • Kessler, E. H. (2013). Encyclopedia of management theory: Sage Publications.
  • Lee, K., & Allen, N. J. (2002). Organizational citizenship behavior and workplace deviance: The role of affect and cognitions. Journal of Applied Psychology, 87(1), 131.
  • Leung, A. S., Wu, L., Chen, Y., & Young, M. N. (2011). The impact of WPO in service organizations. International Journal of Hospitality Management, 30(4), 836-844.
  • Liu, J., Kwan, H. K., Lee, C., & Hui, C. (2013). Work-to-family spillover effects of WPO: The role of work-home segmentation preferences. Human resource management, 52(1), 75-93.
  • Luthans, F., Youssef, C. M., & Avolio, B. J. (2006). PC: Developing the human competitive edge. Oxford University Press.
  • Luthans, F., Youssef, C. M., & Avolio, B. J. (2007). PC: Developing the human competitive edge.
  • Manzoor, S. R., Ullah, H., Hussain, M., & Ahmad, Z. M. (2011). Effect of teamwork on employee performance. International Journal of Learning and Development, 1(1), 110-126
  • Masten, A. S., & Reed, M.-G. J. (2002). Resilience in development. Handbook of positive psychology, 74, 88.
  • O'Reilly, J., Robinson, S. L., Berdahl, J. L., & Banki, S. (2015). Is negative attention better than no attention? The comparative effects of ostracism and harassment at work. Organization Science, 26(3), 774-793.
  • Prinstein, M. J., & Aikins, J. W. (2004). Cognitive moderators of the longitudinal association between peer rejection and adolescent depressive symptoms. Journal of abnormal child psychology, 32(2), 147-158.
  • Pritchard, R. (1992). Organisational productivity. Handbook of Industrial/Organisational Psychology. Volume 3. MD Dunnette and LM Hough, Editors. Palo Alto. In: CA: Consulting Psychologists Press.
  • Sadikoglu, E., & Zehir, C. (2010). Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms. International journal of production economics, 127(1), 13- 26.
  • Schmitt, N., & Borman, W. C. (1993). Personnel selection in organizations.
  • Seligman, M., Abramson, L., Semmel, A., & Von Bayer, C. (1998). Learned Optimism New York Pocket Books.
  • Seligman, M. E., & Csikszentmihalyi, M. (2014). Positive psychology: An introduction. In Flow and the foundations of positive psychology (pp. 279- 298): Springer.
  • Snyder, C. R. (2000). Handbook of hope: Theory, measures, and applications: Academic press.
  • Sommer, K. L., & Baumeister, R. F. (2002). Self-evaluation, persistence, and performance following implicit rejection: The role of trait self-esteem. Personality and Social Psychology Bulletin, 28(7), 926-938.
  • Stajkovic, A. D., & Luthans, F. (2001). Differential effects of incentive motivators on work performance. Academy of Management Journal, 44(3), 580-590.
  • Taylor, S. E. (1991). Asymmetrical effects of positive and negative events: the mobilization-minimization hypothesis. Psychological Bulletin, 110(1), 67.
  • Tessema, M., and Soeters, J. (2006). Challenges and prospects of HRM in developing countries: testing the HRM-performance link in Eritrean civil service, International Journal of Human Resource Management, 17(1), 86- 105.
  • Tinofirei, C. (2011). The unique factors affecting employee performance in non profit organisations. The University Of South Africa,
  • Twenge, J. M., Catanese, K. R., & Baumeister, R. F. (2002). Social exclusion causes self-defeating behavior. Journal of personality and social psychology, 83(3), 606.
  • Vigoda, E. (2000). Organizational politics, job attitudes, and work outcomes: Exploration and implications for the public sector. Journal of vocational behavior, 57(3), 326-347.
  • Williams, K. (1997). Social ostracism aversive interpersonal behaviors. Boston, MA: Springer, 10, 978-971.
  • Williams, K. D. (2009). Ostracism: A temporal need-threat model. Advances in experimental social psychology, 41, 275-314.
  • Wu, L., Wei, L., & Hui, C. (2011). Dispositional antecedents and consequences of WPO: An empirical examination. Frontiers of Business Research in China, 5(1), 23-44.
  • Zhao, H., Peng, Z., & Sheard, G. (2013). WPO and hospitality employees' counterproductive work behaviors: The joint moderating effects of proactive personality and political skill. International Journal of Hospitality Management, 33, 219-227
  • Zhu, H., Lyu, Y., Deng, X., & Ye, Y. (2017). WPO and proactive customer service performance: A conservation of resources perspective. International Journal of Hospitality Management, 64, 62-72.

Cite this article

APA

    APA : Ali, N., Khan, A., & Ali, Z. (2018). The Relationship between Workplace Ostracism and Job Performance: Role of Psychological Capital as Mediator. Global Social Sciences Review, III(III), 504-513. https://doi.org/10.31703/gssr.2018(III-III).29

CHICAGO

    CHICAGO : Ali, Nazim, Adnan Khan, and Zahid Ali. 2018. "The Relationship between Workplace Ostracism and Job Performance: Role of Psychological Capital as Mediator." Global Social Sciences Review, III (III): 504-513 doi: 10.31703/gssr.2018(III-III).29

HARVARD

    HARVARD : ALI, N., KHAN, A. & ALI, Z. 2018. The Relationship between Workplace Ostracism and Job Performance: Role of Psychological Capital as Mediator. Global Social Sciences Review, III, 504-513.

MHRA

    MHRA : Ali, Nazim, Adnan Khan, and Zahid Ali. 2018. "The Relationship between Workplace Ostracism and Job Performance: Role of Psychological Capital as Mediator." Global Social Sciences Review, III: 504-513

MLA

    MLA : Ali, Nazim, Adnan Khan, and Zahid Ali. "The Relationship between Workplace Ostracism and Job Performance: Role of Psychological Capital as Mediator." Global Social Sciences Review, III.III (2018): 504-513 Print.

OXFORD

    OXFORD : Ali, Nazim, Khan, Adnan, and Ali, Zahid (2018), "The Relationship between Workplace Ostracism and Job Performance: Role of Psychological Capital as Mediator", Global Social Sciences Review, III (III), 504-513

TURABIAN

    TURABIAN : Ali, Nazim, Adnan Khan, and Zahid Ali. "The Relationship between Workplace Ostracism and Job Performance: Role of Psychological Capital as Mediator." Global Social Sciences Review III, no. III (2018): 504-513. https://doi.org/10.31703/gssr.2018(III-III).29